We do not issue refunds or returns on our personalised products. Once that product has been personalised, we are unable to issue a refund or return.
For all other products, our policy lasts 14 days. If you receive your item and there is an issue, it is damaged or a problem with it, you will be able to receive a refund.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds are not applicable if you have changed your mind or purchased by mistake.
Refunds are only available if your product arrives not as described or if it is broken.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
REFUNDS (IF APPLICABLE)
Prior to you returning your item, we will require you to contact us via the contact page with the subject line “Refund” - you can visit this page through our website by clicking on the “Contact” link in the header.
If your order is eligible for refund, we will require you to return your item to the address we provide you with. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item. Your postage costs will vary depending on where you are located.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact form.
If you would like a refund, please contact us.